The Beijing Administration for Industry and Commerce and the Beijing Consumers' Association said they received 96 complaints regarding e-commerce in March 2009, which was 1.46 times higher those received in the same period of last year, and the complaints accounted for 74.42% of the total Internet complaints received during the same period.
According to the two departments, Internet shopping service providers' refusals for refunds or compensating in cash has become the new focus of the complaints. A consumer surnamed Han told local media that she booked a product on an online shopping website and remitted the money to the bank account of the website, but the website canceled her order without reason. The website did not agree to refund the cash. Instead, the website said it would return the money to her account on the website and if she wanted to use...
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