Over one million of Citi’s consumer banking customers in Asia Pacific has used its voice biometrics authentication service, after the tool was launched in May 2016, the bank said today in an announcement.
It means remembering multiple passwords and responding to a series of questions to verify their identities will be a thing of the past, as customers who call into the bank’s call centers will have their identity automatically verified within 15 seconds or less as they explain their reason for calling. This is a reduction from an average time of around 45 seconds currently, or 66% less time spent, verifying their details currently.
Voice biometrics authentication has been implemented in Taiwan, Australia, Singapore, Hong Kong, Philippines, Malaysia, Vietnam, Thailand and India. Citi was the first financial services firm to deploy voice b...
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